Hadeed Akmal

I design and deliver customer experiences for startups and startup-like environments and coach operations, on how best to benefit from technological solutions. I am passionate about the impact that technology can have on a business when used in a way that best suits a team.

An award-winning customer success professional, I have over 10 years of global experience in dynamic, fast-paced environments. Having managed diverse customer experience teams, I possess a track record of proactively resolving issues, analysing gaps in customer experience, and integrating customer feedback to deliver exceptional service.

If you would like to know more about how I can help your organisation adopt technology to benefit from operational efficiencies and maximise sales performance, please get in touch.

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Following a BSc in International Business Management from the University of Bradford, United Kingdom, I spent the early years of my career building tech in the UK before taking up an opportunity to deliver value in the Dubai ed-tech industry. After a highly impactful stint, I completed MSc in Business Analytics at the National University of Ireland, Galway to complement my sales and marketing skills with data analytics tools and knowledge.

I then had the opportunity of combining my business acumen with analytics skills to increase customer satisfaction and generate revenue in the Dublin fin-tech space. Working for an early-stage fin-tech start-up, allowed me to wear multiple hats resulting in client retention, product management, sales, and marketing endeavours.

Currently I am a customer success manager with Oyster, a unicorn, delivering world class experience to organisations in the new world of work, remotely.